ANSWERING YOUR COVID-19 QUESTIONS

During this unprecedented time, we wish to give you some relief by answering some of the many questions that have worried many of our clients.
 

Frequently Asked Questions

 

1.     When will your business reopen? 

Answer:

We are constantly monitoring provincial and national law along with CDC guidelines to see when it is safe for us to re-open our doors after COVID-19. In the meantime, we are taking several health and safety precautions to clean and sanitize our space for your safety. Please follow us on social media (Facebook, Instagram @erinmelindahairstudio) to be the first to know when we open.

 

2.     Where can I rebook my appointment? 

Answer:

At the present time we are unable to rebook our clients’ appointments given that we are uncertain of our reopening date. Once we are certain of our reopening date, we will be contacting our clients whose appointments were cancelled beginning with the month of March. These appointments will be prioritized first. Be rest assured that you will be notified as soon as we are accepting new appointments! We cannot wait to see you.

 

3.     How will your business keep me safe when you’re-open?

 

Answer:

We’ve taken multiple steps to ensure the safety of our staff members and our guests upon the reopening of our hair studio. We have worked diligently to clean and sanitize our business according to the CDC standards and recommendations to create the safest environment possible.

Some of the many examples of how we will conduct a safe environment for both clients and staff members is through the following:

 

Social distancing:

  • 6 ft apart

  • Clients will be asked to wait outside upon arriving for their appointment until a staff member notifies them to enter

  • Limited number of clients and stylists allowed in salon at the same time. Only a few stations will be utilized.

  • No hugging or hand shaking good bye or hellos

  • Clients will be asked to pay with credit or debit from their stylists’ station using sanitized debit machine terminal or e-transfers

  • Limited front desk interaction (for instance: Clients can rebook appointments via email or telephone to avoid front desk interaction)

 

Masks:

  • We are requiring each guest to bring their own mask to their appointment. If not, we provide a limited supply

  • Each stylist will wear a protective mask at all times

 

Clean Tools:

  • Stylists will take extra precautions by cleaning and sanitizing their tools before and after every client sits in their chair.

 

Clean salon:

  • Staff members will disinfect their work space including chairs and sinks after every client.

  • Staff members will clean bathrooms every hour.

  • At this time we will not be providing beverages or cell phone chargers

 

4.     Can I still order products online?

 

Answer:

Yes! All of our retail products you have come to know and love are available through email order for curbside pick up only. Email us at erinmelindahair@gmail.com to place an order.

 

5.     Can I purchase eGift cards from your salon? 

Answer:

Yes! Purchasing a Gift card is a safe, remote, and great way to support your local businesses while setting yourself up for a beautiful future. To request a gift card please email us at erinmelindahair@gmail.com.

 

6.     Are there any other ways I can help? 

Answer:

  • Leave a Google and or Facebook Review

  • Like and Share Our Posts!

 

Thank you for your continued support and loyalty!

Erin Melinda Hair Studio

ADDRESS

475 KINGSTON RD W.

AJAX, ON L1S 6M1

Tel: 905.426.3524

STUDIO HOURS

Monday-Friday: 9am-9pm

Sat: 8am-4pm

* NOW ACCEPTING NEW CLIENTS *

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© 2020 by Erin Melinda Hair Studio